Privacy Policy

1. Introduction & Our Commitment

Welcome to MISS REZANNA ("we", "our", or "us"). We respect your privacy and are dedicated to protecting your personal data. This Privacy Policy details how we collect, process, secure, and respect your personal information when you visit our boutique website (www.missrezanna.com) or interact with our handcrafted fashion collections.

By browsing our collections, placing orders, or subscribing to our editorial journal, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect essential information required to deliver bespoke craftsmanship, process orders securely, and elevate your customer journey:

• Personal Identification Data: Full name, billing address, shipping address, email address, and phone number when you place an order or contact us.
• Transaction & Payment Information: Payment method details, transaction IDs, and order history. Note: We utilize industry-standard encrypted payment gateways; we never store your credit card or CVV numbers on our servers.
• Boutique Interaction & Technical Data: IP address, browser type, device identifiers, referring URLs, and pages browsed, collected anonymously to optimize website performance and responsiveness.
• Customer Communication Records: Queries sent via WhatsApp, email, or our contact form regarding sizing, customizations, or exhibitions.

3. How We Use Your Information

Your data is processed strictly for legitimate business purposes:

• Order Fulfillment & Delivery: Creating, processing, inspecting, and shipping your luxury garments to your designated address across India or internationally.
• Bespoke Customer Care: Communicating order updates, tracking information, and assisting with sizing or customization inquiries.
• Website Performance & Security: Preventing fraud, ensuring secure checkouts, and analyzing boutique traffic to refine user experience.
• Editorial Communications: Sending exclusive previews of seasonal collections, journal essays, and private exhibition invitations (only if you have opted in).

4. Data Sharing & Security

We never sell, rent, or trade your personal information to third parties. We only share necessary details with trusted partners who operate under strict confidentiality agreements:

• Logistics & Courier Partners: Name, delivery address, and contact number to facilitate prompt shipment and OTP-verified deliveries.
• Secure Payment Gateways: PCI-DSS compliant financial institutions to authenticate transactions securely.
• Legal & Regulatory Compliance: When mandated by applicable Indian law (such as the Information Technology Act, 2000) or government regulations.

We implement robust physical, technical, and cryptographic safeguards (including TLS/SSL 256-bit encryption) to protect your personal data against unauthorized access.

5. Cookies & Tracking Technologies

We use essential cookies to maintain your shopping cart, remember your language/currency preferences, and provide seamless navigation. You can manage your cookie preferences at any time using our interactive Cookie Consent banner at the bottom of the screen or by modifying your web browser settings.

6. Your Privacy Rights

You hold complete ownership over your personal data. You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of any inaccurate or outdated shipping or billing details.
• Request the deletion of your customer account or personal data (subject to tax and legal retention requirements).
• Opt out of marketing or editorial communications at any time via the "Unsubscribe" link in our emails or by messaging our support team.